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Submitted
August 3, 2026
Accepted
October 16, 2026
Published
September 28, 2026
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Abstract

Pengembangan kompetensi Aparatur Sipil Negara (ASN) menjadi salah satu upaya dalam meningkatkan kualitas pelayanan publik. Penelitian ini bertujuan menganalisis pelaksanaan pengembangan kompetensi ASN serta kontribusinya terhadap pelayanan publik pada Pemerintah Kabupaten Timor Tengah Utara (TTU) serta mengidentifikasi faktor pendukung dan penghambatnya. Penelitian menggunakan pendekatan kualitatif dengan metode studi kasus. Data dikumpulkan melalui wawancara, observasi, dan studi dokumentasi yang melibatkan pejabat BKPSDM, pimpinan OPD, dan ASN. Hasil penelitian menunjukkan bahwa pengembangan kompetensi telah dilaksanakan melalui pendidikan dan pelatihan, bimbingan teknis, workshop, seminar, serta pelatihan berbasis teknologi informasi. Pelaksanaannya didukung oleh komitmen pemerintah daerah, penerapan sistem merit, dan pemanfaatan teknologi informasi, namun masih menghadapi kendala berupa keterbatasan anggaran, pemerataan kesempatan pelatihan, serta kesesuaian materi dengan kebutuhan jabatan. Berdasarkan persepsi informan dan observasi pelaksanaan tugas, pengembangan kompetensi diindikasikan berkontribusi positif dalam meningkatkan kemampuan teknis dan digital ASN serta kelancaran prosedur administrasi pelayanan publik .Oleh karena itu, pengembangan kompetensi perlu dilaksanakan secara berkelanjutan sesuai kebutuhan organisasi.

Keywords

ASN Pengembangan Kompetensi Pelayanan Publik Kabupaten TTU

Article Details

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